/* پرتال پشتیبانی پینگ‌باز — طراحی یکپارچه (بدون وابستگی به CDN) */
@font-face{font-family:Vazirmatn;src:url(../fonts/Vazirmatn.woff2) format("woff2");font-weight:100 900;font-display:swap}
:root{
  --bg:#f4f6fb;--surface:#fff;--surface-2:#f8fafc;--border:#e5e9f2;--text:#0f172a;--muted:#64748b;
  --brand:#2563eb;--brand-d:#1d4ed8;--brand-soft:#eaf1ff;--ok:#059669;--ok-soft:#e7f8f1;--warn:#d97706;--warn-soft:#fff6e0;
  --danger:#dc2626;--danger-soft:#feecec;--violet:#7c3aed;--violet-soft:#f1eaff;--info-soft:#e8f2ff;
  --side:#0f1b33;--side-2:#16254a;--side-text:#b9c4dc;--side-active:#2563eb;
  --radius:14px;--shadow:0 1px 2px rgba(15,23,42,.05),0 6px 20px rgba(15,23,42,.05);
}
html.dark{
  --bg:#0b1220;--surface:#111a2e;--surface-2:#16213a;--border:#223052;--text:#e8edf8;--muted:#95a3c0;
  --brand:#4f8bff;--brand-d:#7aa6ff;--brand-soft:#17284d;--ok:#34d399;--ok-soft:#10302a;--warn:#fbbf24;--warn-soft:#3a2d0c;
  --danger:#f87171;--danger-soft:#3b1a1d;--violet:#a78bfa;--violet-soft:#2a2050;--info-soft:#13284a;
  --side:#0a1020;--side-2:#121c35;--shadow:0 1px 2px rgba(0,0,0,.3),0 6px 20px rgba(0,0,0,.25);
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;font-family:Vazirmatn,Tahoma,Arial,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.8}
a{color:var(--brand);text-decoration:none}a:hover{text-decoration:underline}
h1,h2,h3{margin:0;line-height:1.4}h1{font-size:20px}h2{font-size:16px}h3{font-size:14px}
.muted{color:var(--muted)}.small{font-size:12px}.mono{font-family:ui-monospace,Menlo,Consolas,monospace}
.ltr{direction:ltr;unicode-bidi:plaintext;text-align:left}.nowrap{white-space:nowrap}.grow{flex:1}.center{text-align:center}
.hidden{display:none!important}.mt{margin-top:16px}.mb{margin-bottom:16px}.gap{gap:10px}.row{display:flex;align-items:center;flex-wrap:wrap}
.right{margin-inline-start:auto}.b{font-weight:700}

/* ---------- چیدمان ---------- */
.app{display:flex;min-height:100vh}
.sidebar{width:262px;background:var(--side);color:var(--side-text);position:fixed;inset-block:0;inset-inline-start:0;display:flex;flex-direction:column;z-index:60;transition:transform .25s}
.main{margin-inline-start:262px;flex:1;min-width:0;display:flex;flex-direction:column}
.sb-brand{display:flex;align-items:center;gap:10px;padding:18px 18px 14px;color:#fff;font-weight:800;font-size:16px}
.sb-logo{width:36px;height:36px;border-radius:11px;background:linear-gradient(135deg,#3b82f6,#7c3aed);display:grid;place-items:center;font-size:18px}
.sb-nav{flex:1;overflow-y:auto;padding:6px 10px 20px}
.sb-title{font-size:11px;letter-spacing:.04em;color:#7385ab;padding:14px 12px 6px}
.sb-link{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:10px;color:var(--side-text);margin-bottom:2px;font-size:13.5px}
.sb-link:hover{background:var(--side-2);color:#fff;text-decoration:none}
.sb-link.active{background:var(--side-active);color:#fff;font-weight:700}
.sb-ico{width:20px;text-align:center;font-size:16px}
.sb-badge{margin-inline-start:auto;background:#ef4444;color:#fff;border-radius:999px;font-size:11px;padding:0 7px;min-width:20px;text-align:center;line-height:20px}
.sb-foot{padding:12px 16px;border-top:1px solid #ffffff14;font-size:12px;color:#7385ab}
.topbar{position:sticky;top:0;z-index:40;background:var(--surface);border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px;padding:10px 22px}
.burger{display:none;background:none;border:0;font-size:22px;color:var(--text);cursor:pointer;padding:4px 8px}
.top-search{flex:1;max-width:460px;position:relative}
.top-search input{width:100%;padding:8px 14px;border-radius:999px;background:var(--surface-2);border:1px solid var(--border);color:var(--text);font:inherit}
.content{padding:22px;max-width:1280px;width:100%;margin:0 auto}
.overlay{display:none;position:fixed;inset:0;background:#0007;z-index:55}
.page-head{display:flex;align-items:center;flex-wrap:wrap;gap:12px;margin-bottom:18px}
.page-head .sub{color:var(--muted);font-size:13px}
.page-actions{margin-inline-start:auto;display:flex;gap:8px;flex-wrap:wrap}

/* ---------- کارت و شبکه ---------- */
.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);margin-bottom:16px}
.card-h{display:flex;align-items:center;gap:10px;padding:14px 18px;border-bottom:1px solid var(--border)}
.card-h h2{flex:1}.card-b{padding:18px}.card-b.flush{padding:0}
.grid{display:grid;gap:16px}.g2{grid-template-columns:repeat(2,1fr)}.g3{grid-template-columns:repeat(3,1fr)}.g4{grid-template-columns:repeat(4,1fr)}
.g-main{grid-template-columns:minmax(0,1fr) 340px}
.stat{padding:16px 18px;display:flex;gap:14px;align-items:center}
.stat-ico{width:44px;height:44px;border-radius:12px;display:grid;place-items:center;font-size:20px;background:var(--brand-soft)}
.stat-num{font-size:24px;font-weight:800;line-height:1.2}.stat-lbl{color:var(--muted);font-size:12.5px}
a.stat{color:inherit}a.stat:hover{text-decoration:none;border-color:var(--brand)}

/* ---------- جدول ---------- */
.table-wrap{overflow-x:auto}
table.tbl{width:100%;border-collapse:collapse}
.tbl th{background:var(--surface-2);color:var(--muted);font-weight:600;font-size:12px;text-align:start;padding:10px 14px;white-space:nowrap;border-bottom:1px solid var(--border)}
.tbl td{padding:11px 14px;border-bottom:1px solid var(--border);vertical-align:middle}
.tbl tr:last-child td{border-bottom:0}.tbl tbody tr:hover{background:var(--surface-2)}
.tbl .num{direction:ltr;text-align:end;white-space:nowrap;font-variant-numeric:tabular-nums}

/* ---------- نشان‌ها و دکمه‌ها ---------- */
.badge{display:inline-flex;align-items:center;gap:6px;padding:1px 10px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap;background:var(--surface-2);color:var(--muted);border:1px solid var(--border)}
.badge::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.b-ok{background:var(--ok-soft);color:var(--ok);border-color:transparent}.b-warn{background:var(--warn-soft);color:var(--warn);border-color:transparent}
.b-danger{background:var(--danger-soft);color:var(--danger);border-color:transparent}.b-info{background:var(--info-soft);color:var(--brand);border-color:transparent}
.b-violet{background:var(--violet-soft);color:var(--violet);border-color:transparent}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 16px;border-radius:10px;border:1px solid var(--brand);background:var(--brand);color:#fff;font:inherit;font-weight:600;cursor:pointer;line-height:1.5;white-space:nowrap}
.btn:hover{background:var(--brand-d);border-color:var(--brand-d);text-decoration:none;color:#fff}
.btn-ghost{background:transparent;color:var(--text);border-color:var(--border)}.btn-ghost:hover{background:var(--surface-2);color:var(--text);border-color:var(--border)}
.btn-ok{background:var(--ok);border-color:var(--ok)}.btn-ok:hover{background:var(--ok);filter:brightness(.92);border-color:var(--ok)}
.btn-danger{background:var(--danger);border-color:var(--danger)}.btn-danger:hover{background:var(--danger);filter:brightness(.92);border-color:var(--danger)}
.btn-warn{background:var(--warn);border-color:var(--warn)}
.btn-sm{padding:3px 11px;font-size:12.5px;border-radius:8px}.btn-block{display:flex;width:100%}
.btn[disabled]{opacity:.55;cursor:not-allowed}

/* ---------- فرم ---------- */
.field{margin-bottom:14px}.field>label,label.lbl{display:block;font-size:12.5px;color:var(--muted);margin-bottom:5px}
.input,select.input,textarea.input,.field input:not([type=checkbox]):not([type=radio]),.field select,.field textarea{width:100%;padding:9px 12px;border-radius:10px;border:1px solid var(--border);background:var(--surface);color:var(--text);font:inherit}
textarea.input,.field textarea{min-height:110px;resize:vertical}
.input:focus,.field input:focus,.field select:focus,.field textarea:focus,.top-search input:focus{outline:2px solid var(--brand);outline-offset:-1px;border-color:transparent}
.hint{font-size:12px;color:var(--muted);margin-top:4px}
.form-row{display:grid;grid-template-columns:repeat(2,1fr);gap:14px}
.check{display:flex;align-items:center;gap:8px;font-size:13px;margin:4px 0}.check input{width:16px;height:16px}
.inline-form{display:inline}
.filters{display:flex;gap:10px;flex-wrap:wrap;align-items:end;padding:14px 18px;border-bottom:1px solid var(--border)}
.filters .field{margin:0;min-width:150px}
.picker{position:relative}.picker-list{position:absolute;inset-inline:0;top:100%;z-index:20;background:var(--surface);border:1px solid var(--border);border-radius:10px;box-shadow:var(--shadow);max-height:260px;overflow:auto;margin-top:4px}
.picker-item{display:block;width:100%;text-align:start;background:none;border:0;padding:8px 12px;font:inherit;color:var(--text);cursor:pointer;border-bottom:1px solid var(--border)}
.picker-item:hover{background:var(--surface-2)}.picker-chosen{display:flex;align-items:center;gap:8px;background:var(--brand-soft);border-radius:10px;padding:8px 12px}

/* ---------- پیام‌ها، تب‌ها، صفحه‌بندی ---------- */
.alert{padding:11px 16px;border-radius:12px;margin-bottom:16px;border:1px solid transparent;font-size:13.5px}
.a-ok{background:var(--ok-soft);color:var(--ok)}.a-err{background:var(--danger-soft);color:var(--danger)}.a-warn{background:var(--warn-soft);color:var(--warn)}.a-info{background:var(--info-soft);color:var(--brand)}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--border);margin-bottom:16px;overflow-x:auto}
.tab{padding:9px 16px;color:var(--muted);border-bottom:2px solid transparent;white-space:nowrap;font-weight:600}.tab:hover{color:var(--text);text-decoration:none}
.tab.active{color:var(--brand);border-bottom-color:var(--brand)}
.pager{display:flex;gap:6px;justify-content:center;padding:14px;flex-wrap:wrap}
.pager a,.pager span{min-width:34px;text-align:center;padding:4px 10px;border-radius:8px;border:1px solid var(--border);background:var(--surface);color:var(--text)}
.pager .cur{background:var(--brand);color:#fff;border-color:var(--brand)}.pager a:hover{text-decoration:none;border-color:var(--brand)}
.empty{text-align:center;padding:42px 16px;color:var(--muted)}.empty-ico{font-size:38px;margin-bottom:6px}
.kv{display:grid;grid-template-columns:130px 1fr;gap:8px 12px;margin:0}.kv dt{color:var(--muted);font-size:12.5px}.kv dd{margin:0;word-break:break-word}
.chips{display:flex;gap:6px;flex-wrap:wrap}.chip{background:var(--surface-2);border:1px solid var(--border);border-radius:8px;padding:0 9px;font-size:12px}

/* ---------- منوی کشویی و مودال ---------- */
details.dd{position:relative}details.dd>summary{list-style:none;cursor:pointer}details.dd>summary::-webkit-details-marker{display:none}
.dd-menu{position:absolute;inset-inline-end:0;top:calc(100% + 6px);min-width:200px;background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow);padding:6px;z-index:50}
.dd-menu a,.dd-menu button{display:block;width:100%;text-align:start;background:none;border:0;padding:8px 12px;border-radius:8px;color:var(--text);font:inherit;cursor:pointer}
.dd-menu a:hover,.dd-menu button:hover{background:var(--surface-2);text-decoration:none}
.avatar{width:34px;height:34px;border-radius:50%;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center;font-weight:800}
dialog{border:0;border-radius:16px;padding:0;max-width:min(560px,94vw);width:100%;background:var(--surface);color:var(--text);box-shadow:0 20px 60px #0006}
dialog::backdrop{background:#0008}.modal-h{padding:16px 20px;border-bottom:1px solid var(--border);font-weight:700}.modal-b{padding:20px}.modal-f{padding:14px 20px;border-top:1px solid var(--border);display:flex;gap:8px;justify-content:flex-end}

/* ---------- گفتگوی تیکت ---------- */
.msg{padding:16px 18px;border-bottom:1px solid var(--border)}.msg:last-child{border-bottom:0}
.msg-staff{background:var(--brand-soft)}.msg-head{display:flex;align-items:center;gap:10px;margin-bottom:8px;flex-wrap:wrap}
.msg-body{line-height:2;word-break:break-word}.msg-who{font-weight:700}
.svc{border:1px solid var(--border);border-radius:12px;padding:14px;margin-bottom:12px;background:var(--surface)}
.svc.focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
.perm-group{border:1px solid var(--border);border-radius:12px;padding:12px 16px;margin-bottom:12px}.perm-group h3{margin-bottom:6px}
.perm-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:2px 20px}

/* ---------- واکنش‌گرا ---------- */
@media(max-width:1100px){.g4{grid-template-columns:repeat(2,1fr)}.g-main{grid-template-columns:1fr}}
@media(max-width:991px){
  .sidebar{transform:translateX(100%)}html[dir=ltr] .sidebar{transform:translateX(-100%)}
  body.nav-open .sidebar{transform:none}body.nav-open .overlay{display:block}
  .main{margin-inline-start:0}.burger{display:block}.content{padding:14px}.topbar{padding:8px 12px}
  .g3,.g2{grid-template-columns:1fr}.form-row{grid-template-columns:1fr}.perm-grid{grid-template-columns:1fr}
  .kv{grid-template-columns:105px 1fr}
}
@media(max-width:560px){.g4{grid-template-columns:1fr}.top-search{display:none}.page-actions{margin-inline-start:0;width:100%}}
@media print{.sidebar,.topbar,.page-actions,.btn{display:none!important}.main{margin:0}}